As IT assistant's duties include configuring hardware and software, setting up peripherals such as printers or routers, repairing equipment, and providing daily support for computer network users. Assistants may work at a help desk, answering calls and e-mails regarding the computer network or communication systems.
 Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
 Accurately document instances of hardware failure, repair, installation, and removal.
 Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.
 Support development and implementation of new computer projects and new hardware installations.
 Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.
 Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executables, and respond to crises in accordance with business continuity and disaster recovery plans.

Operational Management
 Work with end users to identify and deliver required PC service levels.
 Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
 Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
 Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
 Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
 Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
 Develop and maintain an inventory of all monitors, keyboards, hard drives, modems.

• Windows NT, XP, Vista, Windows7 and 8V B.net, SQL, Web development
• DHCP, Active Directory, server 2008 R-2 management tool, RSAT remote desktop
• The ability to think logically; A good memory of how software and operating systems work;
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution;
• The ability to work well in a team;
• Problem solving skills;
• A strong customer focus;
• The ability to priorities your workload;
• Attention to detail.
• Maintenance and support of High Availability Systems
• Monitoring WAN and LAN Networks to ensure smooth connectivity
• Keeping Track of Services running on different servers and generation of regular reports
• First Line of Technical Support for the Services Provided
• Identification, Troubleshooting and Rectification of Issues
• Ensure timely executing of Back-ups and Restoration Policies
• Review, propose and implement improvements to overall Systems
• computer networks - responsible for installing, configuring and maintaining the computers in a large business;
• desktop support - direct user assistance;
• contract hardware maintenance - working for a business with contracts to maintain and repair computer hardware;
• ERP, i.e. SAP, SIS, software applications for a specific business sector, such as retail, travel or pharmaceuticals;

Manage information technology and computer systems
Plan, organise, control and evaluate IT and electronic data operations
Design, develop, implement and coordinate systems, policies and procedures
Ensure security of data, network access and backup systems
Act in alignment with user needs and system functionality to contribute to organizational policy
Manage staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
Identify problematic areas and implement strategic solutions in time
Audit systems and assess their outcomes
Preserve assets, information security and control structures
Handle annual budget and ensure cost effectiveness

Responsibilities include: working under direct supervisi on using standardized routines; providing information and
/or advising others;
and operating within a defined budget. There is some opportunity to impact the organization’s services.
Coordinates scheduling of students and teachers for the purpose of maintaining computer lab operations
and activities.
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Instructs students and teachers in computer lab technology and software applications (e.g. answers questions, keyboarding, Apple Works, reading/math specialized programs, etc.) for the purpose of enhancing their understanding of lab operations and reinforcing academic concepts.
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Maintains computer hardware and software applications inventory for the purpose of ensuring availability of equipment and/or instructional material in computer lab.
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Maintains computer lab (e.g. instructional materials, appropriate software, sets up materials for daily activities,
etc.) for the purpose of ensuring availability of equipment and programs to enhance the instructional program.
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Monitors student activities while in computer lab for the purpose of maintaining a safe environment that is conducive to learning.
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Performs routine and preventive maintenance of computer lab and classroom equipment (e.g. dusting, cleaning, virus scanning,creating/clearing Internet bookmarks, defragmenting, etc.) for the purpose of ensuring the vailability of equipment in safe operating condition.
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Prepares documentation (e.g. reports, instructions, memos, etc.) for the purpose of providing written support and/or
conveying information.
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Troubleshoots malfunctions of hardware and/or software applications for the purpose of determining appropriate actions to maintain computer lab operations

assistance in the use of person al computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs;
Sets up and configures desktop computers, peripherals and accounts assigning security level;
Installs software and installs and repairs hardware and peripherals;
Tests programs;
Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate;
Maintains systems, databases and web pages;
Administers user accounts;
Designs and produces basic reports;
Sets up and submits production jobs and edits and debugs computer output;
Transfers computer files between platforms;
Provides basic troubleshooting, repair an
d maintenance for computer equipment (e.g.
microcomputers, disk drives, and laser printers) and may assist with testing personal
computers and peripherals on a network to diagnose, hardware versus software problems;
Acts as a customer liaison for the computing operation, communicating, resolving, and/or
initiating the resolution of problems and concerns;
Arranges for distribution of output to customer;
Maintains records.

Proficient in Microsoft Office 2007, Windows XP, And Windows 7 in a domain environment
Ability to troubleshoot common hardware/software issues
Ability to meet deadlines and adjust to changing priorities
Ability to follow instructions and work autonomously, but also able to recognize when you are in over your head
Ability to quickly gain new skills and knowledge when faced with new challenges, i.e. stong google-fu
Some familiarity with confidentiality requirements in a medical setting
Attention to detail
Excellent verbal and written communication skills
ask questions and get information i